Note: The CBSA outage issue has been resolved as of Wednesday, June 11, 2025, all shipments are now being processed normally.

What happened?

The Canada Border Services Agency’s EDI and eManifest systems—both required to clear cross-border packages—went offline on June 4, 2025, and remain down. Because every Canadian shipper relies on these platforms, the outage has halted outbound processing nation-wide.

Source: https://cscb.ca/en/trade-news

Which shipments are affected?

• Orders created on June 4, 5, or 6
• Parcels are packed and ready but cannot leave our facility until CBSA systems come back online
• Expected delay: approximately 2–3 business days

How Shippsy is handling it

1. Direct coordination with CBSA to monitor restoration progress
2. Activating CBSA’s System-Outage Contingency Plan wherever possible
3. Pre-staging all impacted packages for instant release once clearance resumes
4. Real-time updates in your Shippsy dashboard and via email

What you need to do

Nothing. Your shipment is safe in our warehouse and will resume its journey automatically once CBSA service is restored.

We’ll keep you posted

As soon as CBSA brings its systems back online, we’ll move your package and update your tracking information. Check your dashboard or email for the latest status.

Thank you for your patience—and for trusting Shippsy to handle your U.S.–to-Canada shopping, even when the unexpected happens.

Jay Alagon

Jay Alagon serves as the business manager at Shippsy, where he aims to provide Canadians with access to all US retailers without worrying about high shipping costs, long delivery times, and complicated paperwork associated with cross-border shopping. Outside of work, he enjoys practicing martial arts and woodworking.

Read all posts written by  Jayson Alagon