Effective Date: January 1, 2020
The term “you” (“your”, “yourself”, “User”) refers to the person accessing or using the Site or our Service, or the company or organization on whose behalf that person accesses the Site or our Services.
While we always like to be available for you, the Internet is inherently unreliable so your access to and use of the Site may be interrupted, slow, or even inaccessible at times. Shippsy also needs time to update the Site, and while Shippsy tries to do this during slow periods, Shippsy cannot always wait or schedule downtime that way. These basic terms apply to your use of Shippsy. Shippsy will terminate your account if you violate any of these terms:
- You must be 18 years or older or at least the age of majority in the jurisdiction where you reside to use Shippsy.
- You must be a human. Shippsy does not permit accounts registered by automated methods.
- You are responsible for all content you post.
As the provider of the Service, Shippsy will receive items ordered by you, the consumer, from the United States, and deliver the items to an address within Canada.Items may be picked up at selected Shippsy pickup facilities within Canada,or delivered to your final destination by a method chosen at Shippsy’s discretion, which may be a courier directly employed by Shippsy or a third party service provider. Once items arrive at a Shippsy facility, they will be available for pick up within 30 days. After 30 days, the items may be subject to storage fees, and may be disposed of if not claimed within 60 days. Pallet shipments will be available for pick up within 14 days. After 14 days, the items may be subject to storage fees, and may be disposed of if not claimed within 44 days.
By using the Service for transferring goods from the US to Canada, you hereby authorize Shippsy and any agent chosen by Shippsy to act as your agent and representative in communicating with the Canada Border Services Agency (CBSA) to clear your item and to account for duties and taxes. All duties and taxes will be payable prior to final delivery or pick up of your item.
Shippsy may require proof of your identification from time to time, and your failure to provide such proof may result in delays in the Service or suspension of your access to the Service.
All items to be transported through the Service must be shipped to Shippsy from the United States. Items which are shipped to Shippsy from outside of the United States will not be processed for entry into Canada.
As a business to consumer service, all items transported through the Service will require a commercial invoice in order to clear customs, and items cannot be declared as gifts. The Service cannot be used to send personal gifts from one person to another. Items sent as a personal gift without a commercial invoice will not be permitted entry into Canada, and the user of the Service will be responsible for all fees associated with the return or disposal of the item. Items which are intended to be sent as a personal gift must be transported directly by a courier to the final addressee, and Shippsy cannot act as an intermediary. For greater clarity, items may be ordered from an online retailer as a gift for delivery to Canada, as long as there is a commercial invoice accompanying the order, and the shipment is not being declared as a gift to customs.
You are fully responsible for the content and nature of any items which are transported through the Service, and it is your responsibility to ensure that the item can be transported into Canada. This responsibility includes complying with all applicable taxes, import and export laws, and any other shipping restrictions, and making all necessary and accurate customs declarations.It is your own responsibility to be aware of and understand these requirements. Your failure to comply with these requirements may result in the destruction or return of the item to the seller at your own expense, for which Shippsy will not be held responsible.Furthermore, Shippsy strictly prohibits any illegal activity performed through or in relation to the Services.
For your reference, please click here
for a current list of prohibited items which may not be transported through the Service. This list is provided for reference purposes only, and is not meant to be exhaustive or be taken as legal advice. It will ultimately be your responsibility to be aware of the most up to date restrictions and laws relating to the items to be transported into Canada.
You agree and acknowledge that Shippsy will receive no information or have any responsibility with respect to the content of any packages that you transport through the Service. Furthermore, you will be liable to Shippsy for any damages that Shippsy has suffered as a result of your failure to comply with any of the applicable laws and/or shipping restrictions, damages which may include legal fees, fines, or any other loss suffered by Shippsy.
Shippsy reserves the right to refuse, withhold, turn over or destroy any items that are in contravention of any local laws or shipping restrictions, national regulations or are otherwise potentially dangerous or prohibited by law. Shippsy is not responsible for any packages which are lost, destroyed, or confiscated by government authorities in contravention of the above.
You understand and acknowledge that any items transported into Canada through the Service may be subject to inspections by the Canadian Customs for compliance with local laws and duties. Shippsy is not responsible for any damage to the items, liabilities, penalties or additional charges which may be incurred as a result of these inspections.
For any items which have been prohibited from entry into Canada, you may be required to provide Shippsy with a pre-paid return label to return the item to the sender, or pay a processing fee for Shippsy to dispose of the item.
It is your responsibility to ensure the accuracy of any information that you provide to Shippsy and any sellers or suppliers. Shippsy is in no way responsible for any lost or mis-delivered packages as a result of error in the names, addresses, or other identification information provided by you to Shippsy or to the seller.
In particular, errors or failure to provide your unique Shippsy identification number to the seller may result in your package being lost in Shippsy’s warehouse or otherwise delayed, and Shippsy will not be responsible for any damages that you may suffer as a result. Unclaimed items which are unidentifiable or otherwise undeliverable will be stored at a Shippsy warehouse for up to 30 days, after which it will be disposed of without any compensation to you. If Shippsy is required to locate a package as a result of your error, you may be required to pay an additional fee for this service, regardless of whether the package is ultimately found.
Shippsy will not be responsible ensuring that items are correctly or safely packaged, and will not be responsible for any damage to fragile or breakable items. All claims of this nature need to be resolved between you and the seller of the items. Shippsy will not mediate or otherwise participate in any disputes between you and the seller.
If you need to return or exchange an item, you will need to confirm the method of return shipping directly with the seller.The Service may be subject to shipping delays as a result of circumstances beyond Shippy’s control, such as border inspections, restrictions or closures, or delay on the part of the seller. Shippsy is not responsible for any damages suffered as a result of delays in delivery to your final destination.
Accuracy of Information and Declarations
It is your responsibility to ensure the accuracy of any information that you provide to Shippsy and online retailers. Shippsy is in no way responsible for any lost or mis-delivered packages as a result of error in the names, addresses, or other identification information provided by you to Shippsy or the retailer, nor shall Shippsy be responsible for the consequences of any error in declaration as to value or weight of goods shipped.
For any error in declaration with respect to item value, weight, content (including shipment of prohibited items) or anything else that affects the ability to transport the item, Shippsy may charge an administrative penalty of up to $300 per item.
If there is any discrepancy between the weight of a package as provided by you and the weight as measured by Shippsy or any partner shipping carriers, you will be responsible for any additional payments required to ship the package. Any such payments may be charged to a credit card on file (for more information, refer to the Chargeback section below).
In addition, Shippsy reserves the right to terminate your use of the Site and Service, and to block or prevent your access to and use of the Site or Service, if Shippsy discovers an attempt to make a false declaration or provide any other information deemed unacceptable by the relevant border authorities.
Payment for the using the Service is made through credit card payment. Your credit card information is securely stored by our payment provider and will remain on file while you have any pending shipments with Shippsy, in the event that any Chargebacks (as described below) are required. Once a shipment has been completed, your credit card information may be removed from the system, or kept on file for future purchases.
Unless otherwise specified all prices are in Canadian dollars only.
There will be no refund of credit, cash or any other currency under any circumstances.
Shippsy reserves the right, at its sole discretion applying chargeback to your account for current and past error, regardless of the source of error. Any such errors will be corrected, if possible, by charging the credit card on your Shippsy account (“Chargeback”).
You expressly agree and give Shippsy consent to apply chargeback to you or your account, in the form of direct debit of your credit card, for any of the following reasons:
• Any errors or discrepancies in declaration, such as those pertaining to weight, dimension, content or value of items;
• Failure to pick up or otherwise complete the order after duties or other fees have been paid on your behalf;
• Any financial penalties incurred by Shippsy and/or administrative penalty as a result of errors caused by you; and
• Any billing or human errors by Shippsy, third parties (such as partner shipping carriers), and/or you which caused your account to be undercharged.
If Shippsy determines that a Chargeback is necessary, it will notify you of the Chargeback by email. Where the Chargeback is a result of an error in declaration by you, a further administrative penalty as set out herein will be added to the Chargeback amount.
If Shippsy is not able to process the Chargeback due to credit card or any other issues, the amount due will remain outstanding and interest will be added to and payable on all overdue amounts at the maximum percentage allowed under applicable laws. This amount will be shown in your account and will be in addition to any administrative fees, legal rights and remedies available to Shippsy to collect on the overdue amount.
Shippsy, the Shippsy logos and any other product or service name or slogan contained in the Site or the Site Materials are trademarks of Shippsy, or its suppliers or licensors, and may not be copied, imitated or used, in-whole or in-part, without the prior written permission of Shippsy or the applicable trademark holder.
You may not use any meta-tags or any other "hidden text" utilizing "Shippsy" or any other name, trademark or product or service name of Shippsy without our prior written permission. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service Shippsy, trademark and/or trade dress of Shippsy and may not be copied, imitated or used, in-whole or in-part, without the prior written permission of Shippsy.
All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Shippsy.
You are granted a limited, non-exclusive right to create a text hyperlink to the Site for noncommercial purposes, provided such link does not portray Shippsy or any of its associates or services in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time.
You may not use any Shippsy logo or other proprietary graphic of Shippsy to link to this Site without the express written permission by Shippsy.
Further, you may not use, frame or utilize framing techniques to enclose any Shippsy trademark, logo or other proprietary information, including, without limitation, the Site materials, the images found at the Site, the content of any text or the layout/design of any page or form contained on a page on the Site without Shippsy's express written consent.
Except as noted above, you have no right or licence by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of Shippsy or any third party.
Shippsy makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third-party Websites accessible by hyperlink from the Site, or Websites linking to the Site. Such sites are not under the control of Shippsy and Shippsy is not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites.
Shippsy provides these links to you only as a convenience, and the inclusion of any link does not imply control, endorsement or adoption by Shippsy of any site or any information contained therein.
When you leave the Site, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from Shippsy.
Shippsy may provide third party content on the Site and may provide links to Web pages and content of third parties including but not limited to merchants and suppliers (collectively the "Third Party Content"). Shippsy does not control, endorse or adopt any Third Party Content and makes no representation or warranties of any kind regarding the Third Party Content, including without limitation, any representation or warranty regarding the accuracy or completeness of any Third Party Content. You acknowledge and agree that Shippsy is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review any Third Party Content. Users use such Third Party Content contained therein at their own risk.
Advertisements and Promotions; Third-Party Products and Services
Shippsy may run advertisements and promotions from third parties, including but not limited to merchants and suppliers, on the Site or may otherwise provide information about or links to third-party products or services on the Site including but not limited to merchants and suppliers. Your purchases from or correspondence with, or participation in promotions of, such third parties, including but not limited to merchants and suppliers, and any terms, conditions, warranties or representations associated with such purchases, correspondence, participation or other dealings, are solely between you and such third party, including but not limited to merchants and suppliers.
Shippsy is not responsible or liable for any loss or damage of any sort incurred as the result of any such purchases, correspondence, participation or other dealings or as the result of the presence of such non-Shippsy advertisers or third party information on the Site.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding the Site, Shippsy or Shippsy' products or services that are provided by you in the form of email or other submissions to Shippsy, or any postings on the Site ("Feedback"), are non-confidential and shall become the sole property of Shippsy. You hereby assign unconditionally and irrevocably that Shippsy shall own exclusive rights in and to all Feedback, including all intellectual property rights arising now and in the future anywhere in the world therein, and shall be entitled to the unrestricted use, dissemination and commercial exploitation of Feedback for any purpose, commercial or otherwise, without further acknowledgment, permission or compensation to you. As between you and Shippsy, including Shippsy' subsidiaries or affiliates, you hereby irrevocably waive any moral rights you might otherwise have or retain in any Feedback arising now and in the future anywhere in the world.
The Site may include interactive areas or services ("Interactive Areas"), such as forums, chat rooms or message boards, or other areas or services in which you or other users create, post or store any content, messages, materials, data, information, text, music, sound, photos, video, graphics, applications, code or other items or materials on the Site ("User Content"). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:
User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, provincial, state, national or international law, including, without limitation, any securities laws or regulations or any rules of a securities exchange; User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have all the rights necessary to distribute and reproduce such User Content; User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; Unsolicited promotions, political campaigning, advertising or solicitations; Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; Viruses, corrupted data or other harmful, disruptive or destructive files; and User Content that, in the sole judgment of Shippsy, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which may expose Shippsy or its users to any harm or liability of any type, or creates or imposes an inappropriate load on the systems of the Site or Shippsy. Shippsy takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party on, in or to the Site, or for any loss or damage arising therefrom, nor is Shippsy liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. YOUR USE OF INTERACTIVE AREAS IS AT YOUR OWN RISK.
Unless otherwise indicated on the Site, the Site, Service and all content and other materials on the Site, including, without limitation, all Shippsy names and logos, and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the exclusive property of Shippsy or its licensors and are protected by Canadian, U.S. and international copyright laws.
- rent, lease license, resell or use for any commercial purpose the Site or any of the Site Materials;
- collect or use any product or service listing, pictures or descriptions;
- distribute, publicly
- perform or publicly display any Site Materials;
- modify, reverse engineer, decompile, or otherwise make any derivative uses of the Site or the Site Materials, or any portion thereof for any reason whatsoever, including for the purpose of creating competitive products or services;
- use any data mining, scraping, crawlers, robots, or similar data gathering or extraction methods;
- use this Service in any manner that could damage, disable, overburden, impair, interfere with the security of, negatively affect the functioning of, or otherwise abuse, the Service or any other services, system resources, accounts, servers, networks, affiliated or linked web sites connected to or accessible through the Service (including without limitation uploading, posting or otherwise transmitting on the Service any computer viruses, trojan horses, worms or other files or computer programs which are potentially harmful, disruptive, or destructive or that may impose an unreasonable or disproportionately large load on the Service's infrastructure);
- download (other than the page caching) any portion of the Site, the Site Materials or any information contained therein, except as expressly permitted on the Site;
- use any robot, spider, or other automatic program or device, or manual process to monitor, copy, summarize, or otherwise extract information from the Service or the Content in whole or in part;
- use the Site or the Site Materials other than for its intended purpose. Any use of the Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Shippsy, is strictly prohibited and will terminate the license granted herein and your right to use the Site or receive any payment from Shippsy, including any amounts accrued to you prior to termination.
- use the Service for commercial purposes or activities other than the shipping of goods, including without limitation, spam, chain letters, pyramid schemes, or any other form of solicitation;
- interfere with any other persons' use and enjoyment of the Service or of the Internet generally; or
- use the Service in any manner that may dilute or depreciate our name or reputation, our Marks (as defined above) or our affiliates or associates.
Such unauthorized use may also violate applicable laws including, without limitation, copyright and trademark laws and applicable communications regulations and statutes.
if you believe that any Site Materials or other content on the Site infringes upon any copyright which you own or control, you may file a notification of such infringement with us below:
E-mail Address: [email protected]
You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and lawyers' fees, incurred by us or the alleged infringer as the result of our relying upon such misinterpretation in removing or disabling access to the material or activity claimed to be infringing.
This Service is protected by Canadian copyright laws and treaty provisions. Any unauthorized copying, redistribution or modification of this Service (including any element of the Content) by any person may be a violation of trade-mark and/or copyright laws and could subject such person to legal action. You agree to comply with all copyright laws worldwide in your use of this Service and to prevent any unauthorized copying, redistribution or modification of this Service or any of the Content.
Certain names, graphics, logos, icons, designs, words, titles and phrases on this Service, including without limitation “Shippsy” and www.shippsy.com, constitute trade-marks, trade names, trade dress and associated products and services of Shippsy or its affiliates (the “Marks”) or constitute trade marks, trade names, trade dress and associated products and services of Shippsy suppliers or other third parties (the “Third Party Marks”) and are protected in Canada and internationally and their display on this Service does not convey or create any license or other rights in the Marks or the Third Party Marks. Any use of the Marks or the Third Party Marks, in whole or in part, without prior written authorization of Shippsy or such third party, as applicable, is strictly prohibited.
The indemnification and assumptions of liability and obligation herein provided shall continue in full force and effect notwithstanding the termination of this agreement, whether by expiration of time, by operation of law, or otherwise.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY SHIPPSY.COM, THE SITE, THE SITE MATERIALS AND THE INFORMATION, PRODUCTS AND SERVICES MADE AVAILABLE OR OFFERED ON THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. SHIPPSY DISCLAIMS ALL OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SITE AND THE INFORMATION, PRODUCTS AND SERVICES THEREIN. SHIPPSY DOES NOT REPRESENT OR WARRANT THAT SITE MATERIALS OR ANY OTHER INFORMATION, PRODUCTS SERVICES OR OTHER CONTENT MADE AVAILABLE OR OFFERED ON THE SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. FURTHER, SHIPPSY DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ANY OF ITS SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
SHIPPSY DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ANY OF ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
YOU AGREE THAT SHIPPSY WILL NOT BE LIABLE FOR ANY COSTS OR DAMAGES ARISING OUT OF A DISPUTE BETWEEN YOU AND ANY OF ITS SELLERS OR SUPPLIERS. FOR FURTHER CLARITY, SHIPPSY IS NOT LIABLE FOR SHIPMENTS UPON THEIR RECEIPT BY DESIGNATED CARRIER.
SHIPPSY DOES NOT MAKE ANY REPRESENTATIONS OR GUARANTEES REGARDING ANY GOODS OR SERVICES OFFERED OR PROVIDED BY SELLERS OR SUPPLIERS.
Shippsy will not be responsible for failing to notify you of any of its actions where such failure is caused by an inaccurate email address, your failure to check email online, your failure to inform Shippsy of a change in your email address, or if you fail to receive the notifying email for any reason.
You may close your account at any time by contacting us through sending an email from the email address associated with your account to [email protected]
Les parties déclarent par la présente qu'elles exigent que les présentes conditions d'utilisation et tous les documents connexes, qu'ils soient actuels ou futurs, soient rédigés en anglais uniquement.
If you have any question regarding the use of the Site or Service, please refer to our Help Centre
. If you need additional assistance or have any other concerns, please contact us with any questions or comments about the Site or Service through our Contact Page