Happy Victoria Day!

Here is a summary of our Victoria Day long weekend schedule:

  • Friday [May 20] 
    • Ontario: OPEN, Regular Hours of 11AM - 7PM 
    • British Columbia: OPEN, Regular Hours of 11AM - 7PM
  • Sunday [May 22] 
    • Ontario: OPEN*, Regular Hours of 12PM - 3PM
      • London branch is CLOSED 
    • British Columbia: OPEN, Regular Hours of 12PM - 3PM
  • Monday [May 23] 
    • Ontario: OPEN*, Holiday Hours of 11AM - 4PM 
      • London branch is CLOSED
    • British Columbia: OPEN, Holiday Hours of 11AM - 4PM
  • Tuesday [May 24] 
    • Back to Regular Hours for all Shippsy branches

As a Shippsy user, be informed of our house rules to ensure a smooth-sailing transaction with us. Here are the Shippsy do’s and don'ts to take note of:

Do’s and Don’ts of Shippsy

DO’s

  1. Shippsy package in proper packaging

We accept sealed packages in boxes, kraft mailers, polybags, and Amazon’s recyclable paper padded mailers. Other forms of packaging not included are otherwise unacceptable.

  1. Shipments with valid shipping label

Your parcel must have a shipping label containing the Shippsy number and recipient's name, as our warehouse team requires them for identification purposes. For your shipping label to be considered valid, you must have the following information stated:

  • Valid tracking number from the carrier
  • Address and name of both the sender and recipient (the recipient's name must show the same name registered on their Shippsy account)
  • Complete Shippsy address and SHP# shown on your 'My U.S. Address' tab found on the right side of your dashboard.
  1. Stay updated with Shippsy’s list of prohibited items

Besides what was mentioned in our prohibited items checklist, here are other products that cannot be imported with Shippsy:

  • Animal food, supplements, treats, including flea/tick prevention
  • Herbicide, rodenticide, pesticide, plant growth regulators, anti-sprouting products, disinfectants, fungicides, or insecticides
  • Live plants and seeds
  • Firearms, ammunition for firearms & explosives. Gun and/or firearm parts, antiques, holsters, cases, scope, and any firearms-related accessories
  • Lettermails/envelopes
  • Personal documents (passports, IDs, bank statements, letters from friends, etc.)

Remember that our policy on unallowed products is not a one-size-fits-all inclusion. Stay in touch with our customer support team if you have any clarifications with the U.S. items you want to ship to Canada through Shippsy.

  1. Check the tracking number on your Shippsy account

Purchasing multiple goods from U.S. online stores causes clients to interchange the necessary information, which later on, realizing that they’ve declared the wrong contents.

To avoid getting into this mix-up, be extra careful by double-checking the tracking page from your online store and cross-reference with the carrier tracking number uploaded onto Shippsy, before entering any shipment details.

DON’Ts

  1. Packages placed in open bags or boxes

Items that arrive at our U.S. facility packed in open paper bags, plastic bags or boxes do not count as the right packaging. This is not limited to paper bags, plastic bags, and unsealed boxes.

Starting April 25, 2022, Shippsy will no longer accept packages without valid shipping labels and are not packed properly, including paper/plastic bags sent to our U.S. location, as these will be automatically disposed. 

  1. Shipping labels with incomplete information

Every detail on your label serves a purpose. Thus, incomplete details will end up hampering the usual process.

Delays in package processing are expected once your label does not contain either the SHP# or name. A $2.50 fine will be deducted from your Shippsy account if your package arriving at the U.S. does not include the SHP# found in your account.

  1. Being unaware of Shippsy’s list of prohibited items

Shipping unauthorized goods into Canada is our biggest no-no. If you’re wondering why your U.S. item is part of our checklist, Shippsy strictly follows the CBSA ruling when screening the entry of imported items.

To avoid putting your packages on hold and/or disposal, we highly advise you to keep an eye out on our Prohibited Items page. Our team frequently updates it to provide you with the list of goods we do not accept.

Pro tip: It’s best to consult with our pool of CSRs to check whether the item you’re planning to import to Canada is prohibited or not.

Additional notes:

  • Effective on May 1, 2022, all lettermails/envelopes received by our U.S. warehouse team will be disposed.
  • Shippsy accepts packages from Walmart, Wegmans, Instacart, and Doordash as long as they are shipped by our recognized carriers and are packed correctly according to our regulations.
    • UPS
    • USPS
    • FedEx
    • Amazon Logistics
    • DHL
    • Lightspeed
  • In case you shipped items covered by our prohibited items or sent goods you no longer want to our U.S. facility, we have 2 options for you:
    • Opt to dispose them for $2.50
    • Send the purchased products back to your online U.S. retailer for a $2.50 processing fee + postage charge (Note: Return labels are provided by the sender/retailer and not by the Shippsy team)

***

Keep in touch with us at [email protected] or call 888-744-7779 for further assistance from our CSRs with your queries on any information written in this article.

Spring is here and we're excited about the warmer weather! As the Easter holidays approach, we're sharing our hours of operation for the upcoming statutory holiday.

  • Friday [April 15]
    • Ontario: OPEN*, Special Hours of 11AM - 4PM.
      • London branch is CLOSED
    • British Columbia: OPEN, Special Hours of 11AM - 4PM.
  • Sunday [April 17]
    • Ontario: OPEN*, Regular Hours of 12PM - 3PM.
      • London branch is CLOSED
    • British Columbia: OPEN, Regular Hours of 12PM - 3PM.
  • Monday [April 18]
    • Back to Regular Business Hours.

Whether you celebrate the Easter holiday or not, the team at Shippsy wishes you a joyous weekend to relax with family and friends.

Happy Family Day! We hope you take advantage of the upcoming long weekend to spend quality time with your loved ones. 

Here are more details for our hours of operation, as we reflect this annual statutory holiday on Monday, February 21. 

  • Sunday, [Feb 20]
    • Ontario: OPEN, Regular Hours of 12PM - 3PM.
    • British Columbia: CLOSED
  • Monday, [Feb 21]
    • Ontario: OPEN*, Special Hours of 11AM - 4PM.
      • London branch is CLOSED
    • British Columbia: OPEN, Special Hours of 11AM - 4PM.
  • Tuesday, [Feb 22]
    • Back to Regular Business Hours of 11AM - 7PM.

As you prepare for the upcoming holiday season, please review our holiday hours so you can plan accordingly!

The following hours apply to all our branch locations in the region of Ontario and B.C.

Date Hours
Friday, Dec 24 to Sunday, Dec 26 CLOSED
Monday, Dec 27 to Thursday, Dec 30 OPEN
*Regular Business Hours
Friday, Dec 31 to Sunday, Jan 2 CLOSED
Monday, Jan 3 Back to Regular Business Hours

As always, the team at Shippsy is here to help make your online U.S. shopping dreams possible! Feel free to contact us by email ([email protected]) or telephone (888 - 744 - 7779) if you have any questions or concerns.

To all Shippsy users, we wish you a peaceful Remembrance Day!

While most of us will spend time remembering those who have fallen, we’re here to provide you with the updated operating hours for the upcoming holiday.

Please be informed that all branch locations will operate during regular business hours. Our business hours will remain the same on this day.

Just in time for the holiday season...

The team at Shippsy has exciting news to share!

We’re ecstatic to announce that our long-awaited grand opening in Vancouver, B.C. is ready to serve you starting on Tuesday, October 19.

Shippsy is proud to be the first company on the West Coast to help Canadians bring their favourite items across the border. Start shopping the U.S. brands you love, made possible with Shippsy!

If you have an account and would like our Vancouver branch to be your pickup location, please be reminded to update your Shippsy account.

Here’s how:
1) Login to your Shippsy account
2) Click My Account on the bottom-left corner
3) Click Pickup Location > British Columbia > Richmond, B.C., CA
4) Click Save

Watch out for this important information on your upcoming branch visit:
*Transit times are 4 to 7 business days for the region of B.C.
*Note our Washington U.S. address for the region of B.C.


Address
3511 Viking Way Unit 10, Richmond, BC V6V 1W1

Operating hours
Monday to Friday - 11AM to 7PM
Saturday - CLOSED
Sunday - 12PM to 3PM

Our friendly team cannot wait to meet you and make your shopping dreams come true!

Keep in mind, our customer support team is here to assist you! As always, please send us an email at [email protected] or dial 888-744-7779.

Here's something that you have been waiting for, Shippsy users! We are finally opening our doors for you at our branch in London, Ontario!

Beginning today (Friday, October 8), you may visit our London branch location to pick up your favourite U.S. online items. This new location will join our Markham and Mississauga branches to help you shop .com this holiday season!

Don’t forget to update your Pickup Location for your Shippsy account.

Here’s how:

  1. Login to your Shippsy account
  2. Click My Account on the bottom-left corner
  3. Click Pickup Location > Branch > London, ON, CA
  4. Click Save

Please bear in mind the following details to make your branch visit much easier:

Address

309 Exeter Rd Unit 43, London, ON N6E 0A3

Operating hours

Monday to Friday - 9AM to 5PM

Saturday & Sunday - Closed

Our welcoming staff can no longer wait to provide you a stellar shipping experience! Go and visit us in our newest branch to see how rewarding it can be to shop the U.S. items you love from Canada!

As always, please send us an email at [email protected] or dial 888-744-7779 if you have any concerns or queries to our customer service team.

Happy Thanksgiving to all!

We’ve provided you with a summary of Shippsy branch (Markham and Mississauga) hours this upcoming long weekend to serve you better.

Check out the following dates below as your quick guide:

October 8 (Friday) - OPEN, Regular hours at all branches
October 10 (Sunday) - OPEN, Regular hours of 12PM to 3PM
October 11 (Monday) - OPEN, Special hours of 11AM to 5PM
October 12 (Tuesday) - OPEN, Back to Regular Business Hours

As always, the team at Shippsy is here to help make your online U.S. shopping dreams possible! Feel free to contact us by live chat, email, or telephone if you have any questions or concerns.

Ship to our US address.
Pick up in Canada.
888 - 744 - 7779
7676 Woodbine Ave #2, Markham, ON L3R 2N2
© 2022 Shippsy
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