Shippsy’s Guide to Do’s and Don'ts

Diana Zheng
 • 
 • 
May 5, 2022

As a Shippsy user, be informed of our house rules to ensure a smooth-sailing transaction with us. Here are the Shippsy do’s and don'ts to take note of:

Do’s and Don’ts of Shippsy

DO’s

  1. Shippsy package in proper packaging

We accept sealed packages in boxes, kraft mailers, polybags, and Amazon’s recyclable paper padded mailers. Other forms of packaging not included are otherwise unacceptable.

  1. Shipments with valid shipping label

Your parcel must have a shipping label containing the Shippsy number and recipient's name, as our warehouse team requires them for identification purposes. For your shipping label to be considered valid, you must have the following information stated:

  • Valid tracking number from the carrier
  • Address and name of both the sender and recipient (the recipient's name must show the same name registered on their Shippsy account)
  • Complete Shippsy address and SHP# shown on your 'My U.S. Address' tab found on the right side of your dashboard.
  1. Stay updated with Shippsy’s list of prohibited items

Besides what was mentioned in our prohibited items checklist, here are other products that cannot be imported with Shippsy:

  • Animal food, supplements, treats, including flea/tick prevention
  • Herbicide, rodenticide, pesticide, plant growth regulators, anti-sprouting products, disinfectants, fungicides, or insecticides
  • Live plants and seeds
  • Firearms, ammunition for firearms & explosives. Gun and/or firearm parts, antiques, holsters, cases, scope, and any firearms-related accessories
  • Lettermails/envelopes
  • Personal documents (passports, IDs, bank statements, letters from friends, etc.)

Remember that our policy on unallowed products is not a one-size-fits-all inclusion. Stay in touch with our customer support team if you have any clarifications with the U.S. items you want to ship to Canada through Shippsy.

  1. Check the tracking number on your Shippsy account

Purchasing multiple goods from U.S. online stores causes clients to interchange the necessary information, which later on, realizing that they’ve declared the wrong contents.

To avoid getting into this mix-up, be extra careful by double-checking the tracking page from your online store and cross-reference with the carrier tracking number uploaded onto Shippsy, before entering any shipment details.

DON’Ts

  1. Packages placed in open bags or boxes

Items that arrive at our U.S. facility packed in open paper bags, plastic bags or boxes do not count as the right packaging. This is not limited to paper bags, plastic bags, and unsealed boxes.

Starting April 25, 2022, Shippsy will no longer accept packages without valid shipping labels and are not packed properly, including paper/plastic bags sent to our U.S. location, as these will be automatically disposed. 

  1. Shipping labels with incomplete information

Every detail on your label serves a purpose. Thus, incomplete details will end up hampering the usual process.

Delays in package processing are expected once your label does not contain either the SHP# or name. A $2.50 fine will be deducted from your Shippsy account if your package arriving at the U.S. does not include the SHP# found in your account.

  1. Being unaware of Shippsy’s list of prohibited items

Shipping unauthorized goods into Canada is our biggest no-no. If you’re wondering why your U.S. item is part of our checklist, Shippsy strictly follows the CBSA ruling when screening the entry of imported items.

To avoid putting your packages on hold and/or disposal, we highly advise you to keep an eye out on our Prohibited Items page. Our team frequently updates it to provide you with the list of goods we do not accept.

Pro tip: It’s best to consult with our pool of CSRs to check whether the item you’re planning to import to Canada is prohibited or not.

Additional notes:

  • Effective on May 1, 2022, all lettermails/envelopes received by our U.S. warehouse team will be disposed.
  • Shippsy accepts packages from Walmart, Wegmans, Instacart, and Doordash as long as they are shipped by our recognized carriers and are packed correctly according to our regulations.
    • UPS
    • USPS
    • FedEx
    • Amazon Logistics
    • DHL
    • Lightspeed
  • In case you shipped items covered by our prohibited items or sent goods you no longer want to our U.S. facility, we have 2 options for you:
    • Opt to dispose them for $2.50
    • Send the purchased products back to your online U.S. retailer for a $2.50 processing fee + postage charge (Note: Return labels are provided by the sender/retailer and not by the Shippsy team)

***

Keep in touch with us at [email protected] or call 888-744-7779 for further assistance from our CSRs with your queries on any information written in this article.

Written by Diana Zheng

Diana leads the growth marketing initiatives at Shippsy. She is obsessed with providing Canadian shoppers with easy access to all U.S. brands. You can catch her doing yoga or hitting the tennis courts in her spare time.

Read More

Parcel Shipping To Canada - Ultimate Cost Saving Tips

With the rise in popularity of online shopping, consumers can now buy goods from all over the world without ever leaving their homes. The majority of online shoppers within Canada browse at US retailers' websites and get access to a broader product selection and options. To experience a premium shopping and Canadian shipping experience, it's […]

Read More
Shopping From Sephora USA in Canada 2023

Are you fond of using makeup? Or, are you passionate about using makeup as a form of body art? Let Shippsy give you a one-of-a-kind shipping experience when you purchase cosmetic products from the United States, specifically from Sephora. To buy the best beauty products, we suggest you shop at Sephora which has successfully made […]

Read More
Shipping Boxes To Canada? Here Are Your Options

As the eCommerce industry grows, many Canadian consumers enjoy purchasing different kinds of US products on the Internet. While some buy items per piece, others buy stuff in bulk. However, this comes at ridiculously high shipping and delivery fees. Additionally, some stores do not ship directly to Canada. Although it makes sense why the shipping […]

Read More

Ready to ship to your U.S. address?
Sign up for free below.

Get Started
Got Questions with Shippsy

Got questions?

Get answers and find everything else you need to know about Shippsy.
Frequently Asked Questions
Get in Touch with Shippsy

Get in touch

Get the support you need, send us a message, or learn more about us.
Contact Us
Ship to our US address.
Pick up in Canada.
888 - 744 - 7779
7676 Woodbine Ave #2, Markham, ON L3R 2N2
crossmenuarrow-right